CRM Software Malaysia

Posted by admin | Malaysia companies | Tuesday 15 April 2014 11:50 am

CRM Software For Loyalty Program And Customer Service

Claritas is a leading Malaysia CRM software company. We deliver complete CRM solutions ( such as Loyalty CRM , Customer Service CRM , Marketing CRM and more) to organization and enhance their customer experience. We believe in sharing their mission, collaborate as partner and grow together along their journey to success. Our methodology involves careful planning, management, and execution. This structure is formulated to provide a swift and efficient adoption of our product, and in a fraction of time and cost. We emphasis on building long term relationship and assist organization to create exceptional customer value.

Some of our CRM softwares :

Loyalty CRM

Claritas™ comes with complete Loyalty CRM such as membership module that supports both customer self-signup and manual registration. On creation, you can capture mandatory customer information (e.g.: name, contact, email and more) and optional demographic information (e.g.: birth date, occupation, salary range and more). You can also categorize your membership into multi-tier classifications such as normal, silver and gold. More membership handling features include:

◾ Integrated card printing

◾ Temporary card issuance

◾ Card promotion, termination & expiration

◾ Principal / sub-card (combined points)

◾ Referral program (member-get-member scheme)


Customer Service CRM

We revolutionize your customer support experience into a robust service process with features spanning across case routing, queuing, assignment, escalation and notification. System lets you keep track of customer complaints from various channels and sources. Feedbacks coming in from website, emails and calls; can be automatically created as a case to yield greater consistency. You can configure business rules for queue management and case auto-assignment based on type, priority or source. All email correspondence between staff and customer are logged within the case for traceability in the event case ownership transfer. Built-in workflow such as new case notification, customer satisfaction survey form, deadline reminder and overdue escalation, are part of the overall features helping you to increase effectiveness and standardizing support activities.

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